Facebook Auction Rules & FAQ

Other useful links:
Gecko Auction Email Alerts Signup, US Shipping Request Form (includes detailed shipping information).


***All Non-US Residents (Canadian, European, etc.) please see items 13, 14, & 15 below as they pertain to you for some very important information.***

***** Auction Rules Index *****

  1. All auctions are subject to Terms & Guarantees of acreptiles.com online store.
  2. All bids are final and must be a minimum of $5 (anything over $5 is acceptable, e.g. $7, $20, etc.).
  3. Payment Must Be Made in Full Within 48 hours - READ CAREFULLY!
  4. Your privacy settings must be configured so that everyone can see your bid.
  5. Bidders must be 18 years old.
  6. We reserve the right to refuse service to anyone for any reason.
  7. Auctions end the second the clock strikes the end time.
  8. If there are any discrepancies, please contact us privately.
  9. Only post bids in the auctions (questions/comments should be made via private message).
  10. Winning bidders must schedule shipment via ONLINE FORM with our shipping department.
  11. Common Sense Always Applies!
  12. No auction rigging or bidder intimidation of any kind.
  13. Canadian Customers
  14. Hamm Show Delivery
  15. Other Countries


***** Frequently Asked Questions Index *****

  1. Facebook shows that you have read my message. Why have you not replied to me?
  2. I live in the Kansas City area. Can I come by to pick up my reptiles?
  3. How do I register to participate in the auctions?
  4. How long can I hold off on shipping my animal?
  5. How do I "bank" my purchases?
  6. How does shipping work? In what temperatures are you able to ship?
  7. When will you ship my order? / How do I request shipping?
  8. Will I get a confirmation email when I submit a shipping request?
  9. Will you send a tracking number or email when my order has shipped?
  10. What if I do not live in the United States?
  11. How do the 7 Minute Overtime Auctions work?
  12. When do I find out if I won an auction?
  13. How do I make payment?
  14. My browser/phone/computer crashed while trying to check out and now I can't add the animal to the cart. It says out of stock.
  15. Why didn’t I win? I bid before someone else; I bid at the same time as someone else; I bid more than someone else; etc.
  16. Is it true that chatting and/or non-bid comments are not allowed in the auction posts?
  17. What are the care requirements for geckos?
  18. What and how do you feed your geckos?
  19. What will my gecko(s) look like as an adult?
  20. Do you have lineage or pictures of the parents?
  21. Do you sell wholesale?
  22. How much for a…..? Do you have a…..?

***** Auction Rules *****


1. All auctions are subject to Terms & Guarantees of acreptiles.com online store.

Visit http://store.acreptiles.com/terms.asp to view terms. You will be asked to provide a digital signature stating that you have read and accept the terms prior to completing your purchase.
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2. All bids are final and must be a minimum of $5 (anything over $5 is acceptable, e.g. $7, $20, etc.).

If a bidder backs out, retracts/edits a bid, or cannot complete the purchase FOR ANY REASON, he/she will be banned permanently. In the event a bidder does not pay within 48 hours, the animal will be auctioned off again.
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3. Payment Must Be Made in Full Within 48 Hours - READ CAREFULLY!

Payment must be made in full within 48 hours (including any shipping charges). Because of the nature of our auctions and the large number of auctions we list, we are unable to accommodate requests for payment plans. We accept PayPal or Credit Card via PayPal (in which case no PayPal account is necessary). Those are our only payment options for auctions.

Shipping is a flat $39, regardless of how many reptiles you buy, to anywhere in the United States. Yes, shipping can be combined for an unlimited number of auctions, and auctions can be "banked" after payment has been received, for up to 30 days (unless we've made other arrangements).

Larger animals may incur an additional shipping charge due to weight/size, but those will be few and far between, and they will be clearly pointed out in the auction. We don’t WANT to make anything on shipping (the cheaper the shipping, the more reptiles people are likely to buy), so please understand any auctions where there’s an additional shipping charge, it will only be there to cover our actual shipping costs.
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4. Your privacy settings must be configured so that everyone can see your bid.

Bidders who do not comply will be blocked and banned from bidding on future auctions - no exceptions, no second chances on this one. This is not to be unfriendly, but to keep things fair for everyone bidding, and to preserve the integrity of our auctions.
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5. Bidders must be 18 years old.

If you are under 18, please have one of your parents bid for you. Younger bidders tend to bid irresponsibly, so we are serious about this rule, and failure to comply WILL result in a permanent ban.
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6. We reserve the right to refuse service to anyone for any reason.

This is something we very rarely do, but some examples would be if we have reason to believe our animals will not be cared for properly once in your possession, or if the bidder has a history of being a general troublemaker, or if the bidder is known to associate with a particular group of known troublemakers. This does not apply just to our Facebook page - your behavior elsewhere, and the caliber of people you choose to associate with, could very well preclude you from doing business with us. Contrary to what some folks may tell you, Anthony Caponetto Reptiles is NOT all about the money. There are certain characters in this hobby we won't associate with, and a certain type of behavior that we just won't deal with - regardless of what that means for the bottom line. If we feel someone's behavior portrays our hobby in a bad light, or is setting a bad example for new hobbyists, we don't want their money. In those circumstances, bids may be deleted by our staff, and it will likely be without warning/notice.

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7. Auctions end the second the clock strikes the end time.

In other words, if it's scheduled to end at 7:00 PM, your bid must be time stamped 6:59 PM or earlier. We go by Facebook's timestamps, in order to make it fair for everyone. Time stamps do not show "seconds" so we can only go by the minute shown. Overtime auctions go by the same basic rule of thumb, only each bid in the final minutes of the auction adds 7 minutes to the end time. See the FAQ for more information about overtime auctions.
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8. If there are any discrepancies, please contact us privately.

Please do not call other bidders out, or make any accusations publicly. My main goal in having auctions is to have a fun, friendly, atmosphere where I can interact with customers and have a little fun with my hobby/job. I think most of you know by now, I'm not particularly a fan of internet reptile melodrama, so please don't ruin my fun.
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9. Only post bids in the auctions (questions/comments should be made via private message).

I am not trying to be antisocial, and I'm not always a huge stickler on this one, but too much conversation makes an auction difficult to follow for everyone. If you need to ask questions or anything else, please do so via private message or email.

If you notice your non-bid comments being deleted, this rule is likely why. If a person continues to disrupt our auctions, they may find themselves unable to bid/comment without warning/notice, at least until we've had a chance to speak with them about it. Continued disruption may result in a permanent ban without further warning.
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10. Winning bidders must schedule shipment via ONLINE FORM with our shipping department.

You will be emailed a link to schedule shipment once you have completed checkout. We do not schedule the shipment of live animals using Facebook messaging system, as it can be very difficult to sort through, and customer messages sometimes end up in our "other" folder, for which we won't receive any notification.
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11. Common Sense Always Applies!

We're still new to doing online auctions, so it's almost certain we've not yet thought of every possible scenario, scam, or angle...but rest assured, we will always be fair, and nobody is going to be allowed to cheat or do anything unethical. There will likely be more rules added, or existing rules amended, as we go along - as such, we reserve the right to change our auction rules/terms at any time.
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12. No auction rigging or bidder intimidation of any kind.

If someone is found out to be conspiring, or attempting to conspire, with other bidders in order to affect the outcome of an auction in any way, they WILL be banned permanently. This also goes for bidders trying to intimidate other bidders in order to keep them from bidding. Bans for such infractions will be permanent and without notice or warning. Such bans will also apply to making purchases from our website in the future.

* People who report such infractions (screenshots are what we need) may very well find a free gecko in their shipments.
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13. Canadian Customers

We are Now Shipping Quarterly (approximately every 90 days) to Canada with REPTILEXPRESS!

1. We make arrangements with REPTILEXPRESS to get the geckos from our facility in the USA to their facility in Toronto. All you have to pay is for shipping related costs within Canada (packaging, heat/cold packs, overnight fees) and any applicable Canadian taxes.

2. You then choose one of the following options to receive your reptiles...

A) Pick them up in Toronto at ReptilExpress offices.

B) Pay overnight shipping charges from REPTILEXPRESS in Toronto to you.

Payment for shipping within Canada and any applicable taxes are made to ReptilExpress at time of import, not to ACR.

Estimates for shipping:

Within Ontario/Quebec: approximately $60-90
All other provinces: approximately $100-130

****Only Crested and Gargoyle Geckos are available to Canadian customers. Snakes and other reptiles that we breed would require an import/export license and a CITES permit.****

Please use this form to submit your import shipment information:

https://docs.google.com/forms/d/19ooe_wehJnzmrNCyN_fQ1Z7br1Hs21spg74IFwnpUPo/viewform

We do have some customers that have us ship to a US address (friends house or FedEx hub) and they take them through customs themselves. So that is also an option.

Canada and Hamm Reptile Show Import Shipping Information Form


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14. Hamm Show Delivery

We cannot ship directly to Europe. At this time we are only able to ship your order to Reptile Industries (Mark & Kim Bell), here in the US. They will deliver your animal(s) to the Hamm Germany reptile shows. You will need to pay our standard $39 (US) flat rate shipping so that we can ship it to them, and then they charge a fee of 50 Euro per animal. This sounds expensive, but is actually much less expensive than doing everything yourself (unless you're buying 10+ geckos), and even then, it is a major hassle and requires permits. The 50 Euro fee will cover everything - the cost of care while in transit, import/export paperwork, airline transportation, etc.

Please use this form to submit your import shipment information:

https://docs.google.com/forms/d/19ooe_wehJnzmrNCyN_fQ1Z7br1Hs21spg74IFwnpUPo/viewform


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15. Other Countries

We cannot ship or sell to anyone other than those in the contiguous 48 United States and as described above in items 13 and 14.
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******* Please be patient on the weekends! *******

We still have family functions and gatherings on the weekends, so sometimes we are sneaking away for a moment here and there to answer messages and tend to the auctions. If it's not an emergency, we may not answer you until the next business day.

***** Frequently Asked Questions *****


1. Facebook shows that you have read my message. Why have you not replied to me?

We often check messages throughout the day (even on weekends and outside of normal business hours) to look for any kind of shipping or health emergencies that someone may be trying to contact us about. Obviously we don't work all day and all night so it is likely that someone checked your message and saw that it is not an emergency and does not require immediate attention. Please be patient. Non-emergency questions will be replied to as we are able to get to them.
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2. I live in the Kansas City area. Can I come by to pick up my reptiles?

Unfortunately not. We are unable to allow local pickup due to agricultural zoning restrictions, as well as privacy and security concerns.
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3. How do I register to participate in the auctions?

There is no registration required but we do require you to be at least 18 years old and read the Auction Rules & FAQ so that you know what is expected of you as a bidder before you place a bid.
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4. How long can I hold off on shipping my animal?

After you have paid for your auction wins, you can bank your auctions for up to 30 days to save on shipping. We can hold them longer if the weather is unsafe, or unless otherwise discussed and agreed upon ahead of time. If you have purchased/won 10+ geckos, we may offer to ship your animals now (to make room in our facility) and issue a shipping voucher good for free shipping on anything else you wish to purchase. We have a $39 flat shipping charge no matter how many auctions you win. The only exception to that would be an up-charge for a larger python or group of pythons (1500 grams and up total weight) due to increased shipping costs. The up-charge would depend on total weight and destination.
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5. How do I "bank" my purchases?

You do not have to do anything at checkout. After you have paid, your purchase is automatically banked until you submit a shipping request.
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6. How does shipping work? In what temperatures are you able to ship?

All packages are shipped FedEx Priority Next Day Service. Arrival in most locations is by 10:30am but some outlying areas are delivered in the late afternoon/early evening. Please call FedEx (1-800-463-3339) to confirm Next Day Priority delivery times for your location.

Cold packs are used in all temps over 80F for geckos. We will use heat packs as needed based on our experience.

***** Something to be aware of is that if it is warm in our area and cooler in your area, we will not be able to use a heat pack with geckos. They are much more sensitive to heat. If there is no heat pack, it is because the heat would be a much greater threat to the health of the gecko than the cold. Please do not try to warm them up with artificial means if they are cold when they arrive. Let them come up to room temperature naturally. You could harm or kill your gecko by trying to warm it up too fast. This would also void the health guarantee. *****

If our temperature becomes unsafe to ship we will email anyone that has already submitted a request for that day.

You can find our current shipping status at the bottom of our store home page: http://store.acreptiles.com.


Temperature Guidelines:

The expected LOW temperature on your delivery day (the day it arrives at your location) cannot be below 32F. We are able to ship large/wholesale orders (50+) at temps slightly below freezing because we can control the temperature in larger boxes much better than we can in smaller boxes.

The expected HIGH temperature on your delivery day (the day it arrives at your location) must be 85F or below to have geckos delivered to your door.

You may schedule delivery on a day when your expected HIGH temperature will be up to 90F if you have your package held for pickup at a FedEx Shipping Center (not a copy/print or other "authorized" location).

*** On days that our shipping status says that we are shipping, we are able to ship geckos when your temp is up to 95F (on arrival day) IF you have the package held at a FedEx Shipping Center (not a copy/print or other "authorized" locations) AND you purchase our Extreme Temperature Shipping Upgrade. The cost is $15 to cover additional packaging/cold packs and additional shipping costs. ***


Please note that we cannot ship a package based on the hourly temperature for the morning that it is expected to arrive at your location. We must plan for the high and low of the entire day in the event that the package gets delayed. The temperature may be safe that morning but if the package gets delayed and is stuck in a cargo hold, on a truck or in a warehouse that is not climate controlled, it could end very badly for our friends in the box. We package and ship with the animals best interest in mind.

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7. When will you ship my order? / How do I request shipping?

Since we are dealing with live animals we do not automatically ship any order. You must request shipment when you are sure to be available to receive your package and the weather is safe for shipping. We only ship Monday, Tuesday and Wednesday FedEx Next Day Air Priority. We do not ship anything on a Thursday, Friday, Saturday or Sunday. You can go to our shipping request form to schedule shipment of your animal(s) at this address: https://docs.google.com/forms/d/1xfTsKpQgKjVpodenLb-3rk9g4MwoLnbf4GaVvu0lDUI/viewform You should have received an email after checking out with this information as well. Please check your spam folder if you did not receive it.
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8. Will I get a confirmation email when I submit a shipping request?

You will NOT get an email confirmation when you submit a shipping request. Your only confirmation is when you click the Submit button it will tell you on the next page that your submission was received.
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9. Will you send a tracking number or email when my order has shipped?

As long as you provide an email address spelled correctly in the Shipping Request Form, FedEx should send you a tracking number the night before your package is to be delivered. Normally you will not get this email until after 7:30pm Central Time.
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10. What if I do not live in the United States?

Please see item 13, 14 or 15 in the Auction Rules.
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11. How do the 7 Minute Overtime Auctions work?

Last minute bidding sends the auction into 7 Minute Overtime. 7 Minute Overtime Auctions have a normally scheduled end time like any other auction and will end the second the clock strikes the scheduled end time, unless there are bids within the last 7 minutes of the original end time. Each bid within the last 7 minutes of the scheduled end time starts a 7 minute countdown. If no one bids within those 7 minutes, then the auction ends as soon as the clock reaches the scheduled end time or the extended end time.

EXAMPLE: If an auction ends at 8:00 PM, and a bid comes in at 7:54, that would extend the end time to 8:01. This means the auction will be over when the clock strikes 8:01. If a bid comes in during the extended 7 minutes at say 8:00 it starts the 7 minute countdown again and would end at 8:07 and so on until there is a 7 minute period with no more bids. If there is a bid at 7:53, the auction still ends on time at 8:00 since that would be 7 minutes after the bid was placed.

Warning: Since there's no "seconds" in the Facebook timestamp there is not actually 7 full minutes to bid during overtime. The auction ends the second the clock strikes the 7 minute mark so you don't get any of that last minute to bid and there is no way to tell how many seconds there were in the first minute.
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12. When do I find out if I won an auction?

Winners will be named after all auctions have ended (often an hour or more to make sure all posts are showing up). We have to review the bids to see when they were posted before declaring a winner and there is not enough time to try to do that when we have several auctions ending just 10 minutes apart. It can even be the next day if something comes up and it prevents us from doing it the same night the auctions ended. We will tag you in the auction as the winner with a link to our web store to make payment. Except for special promotions, payment is due within 48 hours of the auction end.
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13. How do I make payment?

When the winner of an auction is named in the auction post, there will be a link to our web store so that you can add that animal to your shopping cart. If you have more than one win, you can add the other items to your cart before you begin checkout. There are instructions on how to checkout on the shopping cart page. As stated in the Rules & Guidelines, we only accept payment through PayPal. You do not need to have a PayPal account in order to use a credit or debit card to complete payment but the card will be processed through PayPal.
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14. My browser/phone/computer crashed while trying to check out and now I can't add the animal to the cart. It says out of stock.

This means that the order has been already been processed in the web store and that is why it says out of stock, you just need to finish paying for it. Click on "My Orders" at the bottom of the page to see your past orders (https://store.acreptiles.com/orders.asp). Find the order that has not been paid for and click "View Order", then click the "Pay Via PayPal" button to make payment.
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15. Why didn’t I win? I bid before someone else; I bid at the same time as someone else; I bid more than someone else; etc.

If you think you should have won the auction, please look closely at the time the auction was scheduled to end, then check to see if it was in 7 Minute Overtime and then check what the timestamps are on your bid and the other bids. You will probably see why someone else was named the winner. If you still think you should have won, just message us and we will look into it. We could have made a mistake. Especially if Facebook is lagging and has not posted all of the comments (bids) yet.

More about timestamps

Facebook shows the date and time down to the minute when a post or comment was made. The timestamp is where it says "Just Now", “About a minute ago”, “About an hour ago”, etc. When a comment has been recently made, you have to hover your cursor over the words to see the time stamp. If you are using the Facebook phone app or a browser on a phone I don't think you can see the timestamp until later when it finally just shows the actual time instead of a phrase referencing when a comment was posted.

If the timestamp reaches 7 minutes (when in overtime) the auction has ended and it is too late to bid. Since there is no "seconds" in the time stamp, we have to gauge everything in whole minutes and bids must be placed before the final minute of the auction (see auction rules for more on this).

The speed of someone’s network and all of the servers that a comment goes through before reaching the Facebook thread plays a big part in when the comment is seen by everyone else. Someone else’s bid may not show up until after 7 minutes has passed according to the timestamp of when they sent it and when you see it. Network lag can affect when your comments show up as well. You may click send but it could be delayed in reaching the final destination long enough to put you past the auction end time.

In the past there have been times when comments haven't shown up for an hour or so after the person made them. This doesn't happen often but it is why we do not immediately name a winner. We have been burned before when we have named a winner right after the auction end time and a comment showed up later that changed the outcome of the auction.

Using a PC is probably the best way to win because you can refresh the page manually in your browser and you can hover your cursor over the time stamp to see the minute a comment was made. Even when you can see that someone has placed a bid 5 minutes ago, since "seconds" are not shown, it may have been 5 minutes and 55 seconds ago which gives you almost no time to post a bid before time runs out.

Trying to bid at the last minute is very risky when you really want to win. Our best suggestion is to not wait to place a bid. Even if it is just a minimum bid, it keeps you in the running.
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16. Is it true that chatting and/or non-bid comments are not allowed in the auction posts?

We prefer if all questions are sent via email or Facebook message directly to us and not asked in the auction. Comments (especially derogatory comments) and jokes made in the auction can cause confusion on which is the current bid and may be considered intimidating by other bidders. Bidder intimidation or any other disruption of the auction can get you permanently banned. Congratulations after the auction has definitely ended are allowed, but please make sure the auction isn't in overtime, and that you are not congratulating the wrong person. There have been several occasions when someone congratulates someone they were bidding against because they concede just to have someone else start bidding and actually win the auction! Also, due to the fact that we get hundreds and hundreds of notifications each week (for every bid, comment and Like), we just can't monitor every post for questions needing answers.
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17. What are the care requirements for geckos?

Please see the care sheet:

https://store.acreptiles.com/Articles.asp?ID=257

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18. What and how do you feed your geckos?

Please see the care sheet:

https://store.acreptiles.com/Articles.asp?ID=257

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19. What will my gecko(s) look like as an adult?

Please refer to our Crested Gecko Collection page on our website (www.acreptiles.com) or browse through our Facebook Photos. There you will find auctions that have descriptions and photos of juveniles and adults of varying lines and traits.
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20. Do you have lineage or pictures of the parents?

We typically have 1 male to 3 or 4 females in our breeding groups so we cannot know for sure which female laid which eggs. We also have hundreds of breeding groups and at this time we do not have the resources to photograph all of them. Anthony lists what lines the geckos come from in the auctions/online store descriptions and you can find a lot of information on our website (www.acreptiles.com) about the different lines.
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21. Do you sell wholesale?

When available we do offer some wholesale lots in our online store. You will find them here: http://store.acreptiles.com/category-s/1820.htm
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22. How much for a…..? Do you have a…..?

Except for the animals you see on our web store (http://store.acreptiles.com), we do not have set prices for a specific type of animal, and are unable to photograph animals especially for you. Doing so requires giving the animals each an ID tag, holding them for you until you decide, etc. We auction off the bulk of our available higher end animals on our Facebook Auctions. We list them as they become ready for sale. We do not have the resources to go through thousands of animals to try to find a specific morph with a specific type of pattern.

*** HIGHLY RECOMMENDED ***Sign up for our auction alerts to keep an eye out for something you are interested in. I hate spam as much as anyone, so you have my assurance that we will not wear it out. At most, you may receive 2-3 emails per week, depending on how many days we’re doing auctions that week.

Auction alerts sign up page http://acreptiles.us8.list-manage2.com/subscribe?u=3289689426b1530569b54ff63&id=ed02a32043)


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