Regular Shipping Days
Regular shipping days are Monday, Tuesday, and Wednesday. We do not ship on Thursday for Friday arrival, due to the risk of delayed packages not being delivered until Monday. We are limited to how many orders we can ship in one day, so we recommend scheduling as far in advance as possible. Scheduling is done via an online form. You will be sent a link and instructions when you place your order.
Local Pickup (No Longer Available)
All orders are shipped via FedEx Priority Overnight. Due to a number of reasons, we are no longer able to allow local pickup, nor are we able to personally meet with you to deliver your order. We sell several thousand reptiles every year, and we stay extremely busy, so it's just not feasible for us to personally deliver reptiles to local customers. We do, however, offer $19 shipping to area locals.
But shipping is too stressful!
Some local customers have claimed that shipping is somehow dangerous and stressful for the animals, citing that as the reason they insist we meet with them. In our experience (shipping ~50,000 reptiles), that is not the case. In fact, reptiles are usually only in transit roughly 14-16 hours when we ship them cross country. If they're not leaving the metro area, they'll usually only be in the box 10-12 hours.
That being the case, I would contend that our shipping method/procedure is far less stressful than being taken to, and purchased at, a reptile show. Shipping reptiles is extremely safe and reliable when they are packed by a professional. We have experienced fewer than one DOA per year since we started shipping reptiles back in 2001.
All Shipment Scheduling Pending Safe Weather Conditions
Safe shipping temperatures are something we take very seriously here - they are literally a matter of life or death. We only ship when temperatures are safe.
Minimum Overnight Low: 32 F
Maximum Daytime High: 85 F for geckos (cool packs use in temps over 80 F) and 90F for pythons.
* No refunds will be given due to delays due to lack safe weather conditions. We will gladly hold reptiles until it is safe to ship, but we cannot offer refunds due to shipping delays.
* If a customer files an "item not received" complaint with PayPal or their credit card company, their order(s) will be shipped immediately, without prior notice, on the next regular shipping day (Monday through Wednesday), and tracking will be provided to PayPal. These shipments will be packed to the best of our ability, using cold or heat packs, and adult signature will be required upon delivery. Shipping in these cases will be done solely at the customer's risk - all health and live arrival guarantees are forfeited. PayPal has described this behavior as "gross misuse" of their buyer protection policies, and customers who engage in this practice will be refused service here in the future.
FedEx Express Overnight Shipping - $39 Flat Rate
Thanks to the savings from using ShipYourReptiles.com to book our FedEx Express Overnight shipments, all reptile shipments, regardless of how many reptiles you order, ship for just $39 to anywhere in the continental United States. Customers may combine unlimited auction wins into a single shipment.